Schedule of Availability of Service :    Monday to Friday;8:00 AM – 5:00 PM without noon break

Clients/Customers                            :    Government Agencies, Private Sectors, Suppliers, NEDA-X

                                                                 Employees, Others

Responsible Division                       :    Finance and Administrative Division – Financial Services (FAD-FS)

Location                                             :    Ground Floor

Documentary Requirements            :    None

Fees                                                     :    No payment required

STEP	CLIENT	NEDA	PROCESSING TIME	PERSON/   OFFICE RESPONSIBLE
1	Submit documents for processing of claims.	Receive documents and check completeness; immediately return documents if incomplete.	2 minutes	Administrative Assistant II / FAD – FS
2	Receive signed copy for file / reference.	Inform the client/customer of the processing time; Affix signature and date of receipt in the client’s copy of the submitted documents.	3 minutes	Administrative Assistant II / FAD – FS
3		Process claims (from preparation and processing of Disbursement Voucher (DV) to preparation of check / Advice to Debit Account).	3 working days	FAD – FS
4		Inform client/customer to pick-up the check and issue Official Receipt (OR); if payment is directly credited to its bank account, ask client to issue OR and submit to NEDA through FAD-FS.	5 minutes	Disbursing Officer / FAD – FS
5	Receive check, sign the DV and issue corresponding Official Receipt.	Release check to client/customer and have the client/customer sign the DV and receive OR.	5 minutes	Disbursing Officer / FAD – FS