INCOMING COMMUNICATIONS

Schedule of Availability of Service :    Monday to Friday;8:00 AM – 5:00 PM without noon break

Clients/Customers                            :    Government Agencies, Researchers, Applicants, General Public

Responsible Division                       :    Office of the Regional Director

Location                                             :    Second Floor

Documentary Requirements            :    None

Fees                                                    :    No payment required

STEP	CLIENT	NEDA	PROCESSING TIME	PERSON/OFFICE RESPONSIBLE
1	Register in the Visitor’s Logbook at the Guard Station and wear the Visitor’s ID while inside the office.	Require the visitor to leave a valid ID in exchange for a Visitor’s ID to be worn while inside the office.	1 minute	Security Guard on Duty
2	Submit incoming communication (letter, memorandum, other documents).	Receive incoming communication submitted by client/customer.	1 minute	Secretary / Office of the Regional Director
3	Receive the signed client’s copy of the incoming communication (optional).	Inform client/customer that the communication shall be referred to the appropriate division.	3 minutes	Secretary / Office of the Regional Director
		Affix signature and date of receipt in the client’s copy of the incoming communication (optional).
4	Receive reply of communication from NEDA-X through mail/email/fax.	Determine appropriate action and assign communication to concerned division.	Simple Transactions: 3 working days Complex Transactions: 7 working days Transactions involving highly technical application: 20 working days	Regional Director/Assistant Regional Director
		Provide appropriate action in response to the communication.		Concerned Division