INCOMING COMMUNICATIONS
Schedule of Availability of Service : Monday to Friday;8:00 AM – 5:00 PM without noon break
Clients/Customers : Government Agencies, Researchers, Applicants, General Public
Responsible Division : Office of the Regional Director
Location : Second Floor
Documentary Requirements : None
Fees : No payment required
STEP | CLIENT | NEDA | PROCESSING TIME | PERSON/OFFICE RESPONSIBLE |
---|---|---|---|---|
1 | Register in the Visitor’s Logbook at the Guard Station and wear the Visitor’s ID while inside the office. | Require the visitor to leave a valid ID in exchange for a Visitor’s ID to be worn while inside the office. | 1 minute | Security Guard on Duty |
2 | Submit incoming communication (letter, memorandum, other documents). | Receive incoming communication submitted by client/customer. | 1 minute | Secretary / Office of the Regional Director |
3 | Receive the signed client’s copy of the incoming communication (optional). | Inform client/customer that the communication shall be referred to the appropriate division. | 3 minutes | Secretary / Office of the Regional Director |
Affix signature and date of receipt in the client’s copy of the incoming communication (optional). | ||||
4 | Receive reply of communication from NEDA-X through mail/email/fax. | Determine appropriate action and assign communication to concerned division. | Simple Transactions: 3 working days Complex Transactions: 7 working days Transactions involving highly technical application: 20 working days |
Regional Director/Assistant Regional Director |
Provide appropriate action in response to the communication. | Concerned Division |